Do your work as an agent and let others sleep

Johan Järnefelt, Sales Manager & Ship Agent at Galea Shipping, knows that no two days are the same in the life of a ship agent. Preparations for a port of call often start days before the ship arrives, and once the ship is finally in port, the action starts, whatever the time of day.  

How did you end up as a ship agent? 

I’ve been in this business for about four years now. I started at Rauanheimo and moved to Galea Shipping when all of KWH Logistics’ ship agent services were brought under one roof. I work in sales, ship agent services, and I am a member of the management team. 

How would you explain ship agent services in brief? 

The shipping company reports when the ship will arrive and what will be loaded or unloaded. From then on, we take care of everything: advance arrangements, unloading and loading arrangements, regulatory affairs, paperwork and coordination. The shipping company doesn’t have to worry about anything — we hold all the strings in our hands. 

What makes the job interesting? 

Speed and variability. No two days are the same. Schedules change, situations fluctuate, and sometimes you have to start all over again. It requires the ability to see the big picture and notice the details. But that’s what’s fascinating about it. 

And the most challenging? 

The same thing: rapid changes and pressure. When something goes wrong, it’s often because of someone else, but the messenger is the one who gets shot. When that happens, you just have to stay calm, communicate openly and make sure that everything that can be done has been done. 

 

Johan climbing the vessel ramp to welcome the crew on board.

 

What is a ship agent’s working day like? 

It’s difficult to define exactly. The working day can start in the morning and end at night. The sector never sleeps, and sometimes eight hours is not enough. The work is done on computers and phones, but also a lot at ports and on ships. 

How much of the work is anticipation and how much is reaction? 

Let’s say that 70 per cent is forecasting and the rest is putting out fires. The better you anticipate, the fewer surprises there are. But there are always some. 

What skills does a ship agent need? 

Flexibility, the ability to manage the big picture and social skills. The job involves meeting people from different cultures, so it’s important to be able to read situations. Perseverance and positivity go a long way. 

 

The fast pace, changing schedules, and constant need to balance big-picture thinking with attention to detail are what make the role truly rewarding.

 

Is there a particular work situation that sticks out in your mind? 

Once I boarded a ship just as the authorities were conducting a big raid: customs, border guards and the police with tactical units were all there. I only found out at that moment. I was taking a large amount of cash on board, which is a normal thing for us to do, but it seemed a bit odd in that situation. I’m glad it all worked out, but it does stick out in my mind! 

What is the best feedback you can get? 

A direct thank you from a customer. It always makes you happy. When the ship leaves on time and everything works, it’s rewarding. 

How do you stay calm when things get busy? 

Experience helps. And the team. We have a lot of expertise, and you can always ask for help. A good thing to remember is what someone once wisely said: all ships eventually sail. 

What advice would you give to a new ship agent? 

Dare to ask questions and take in the big picture. There are no stupid questions. This is a sector in which you learn by doing and experiencing. 

If your work were made into a film, what would it be called? 

Agent classic “Do your work as an agent and let others sleep”, starring Daniel Craig. Instead of a martini, there is coffee – black, no sugar. 

 

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